Jumia allows you to return items to their company if you find any fault in them
Before you return the items, the following are conditions to follow:
Requirement for a valid procedure
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met (check out below)
- Return method
- Refund method that you would like and the necessary information associated (bank account number, etc.)
- Return form returned with the product
Should there be any item damaged due to Jumia’s transportation, you are required to contact the company’s customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
Once your product retrieved Jumia will perform a quality check.
If the quality check is successful, they will refund you according to your requested refund method. This will happen within 10 days starting your return request submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.
You have 7 calendar days to notify Jumia that you want to return your product after its reception.
If your return meets all the requirements, your returns can be initiated via Jumia Online Return Form.
Returns are easy. Simply follow the 7 steps stated below:
You can connect on our website and fill in Jumia Online Return form. Simply Login and go to “My Orders”, and open the last order by clicking on “Order details”. If your product is eligible to a return, you will see a button “Return Product”. Click on it to start the return process.
Don’t forget to fill the paper return form and pack it with your product to return.
Click here to visit Jumia website
