Regardless of which bank you are using,you are allowed to withdraw money from ATM through MPESA.
The available banks for MPESA withdrawals are:
KCB, Family Bank, Sidian Bank, Stanbic Bank, NIC Bank, Credit Bank, Prime Bank, GT Bank, Faulu Bank, Solution Sacco, DIB Bank and Equity Bank ATMs.
To withdraw cash you will need to follow these instructions:
First on your phone:
- Select ‘Withdraw Cash’ from the M-PESA menu
- Select ‘From ATM’
- Enter Agent number which is 555555 if you are withdrawing from these ATMs: KCB, Family Bank, Sidian Bank, Stanbic Bank, NIC Bank, Credit Bank, Prime Bank, GT Bank, Faulu Bank, Solution Sacco & DIB Bank and if you are withdrawing from Equity Bank ATMs use the Agent Number 286286
- Enter your M-PESA PIN
You will receive an SMS notification from M-PESA with a 6-digit authorization code. (The code expires after 4 minutes and you will be expected to initiate the transaction afresh from your phone if you need to withdraw money again.)
Then on the ATM:
- Select the Mpesa button on the KCB, Family Bank, Sidian Bank, Stanbic Bank, NIC Bank, Credit Bank, Prime Bank, GT Bank, Faulu Bank, Solution Sacco, DIB Bank and Equity Bank ATMs.
- Select your preferred language
- Enter the 6-digit ATM Authorization Code on the ATM keyboard.
- Enter your Safaricom mobile number.
- Enter the amount you wish to withdraw, press CONTINUE to proceed with transaction.
- ATM will dispense your cash and issue you with a receipt. You will also receive an SMS from M-PESA confirming the transaction.
