If you have a complaint to wish to raise to Sportpesa there are several avenues to use. The betting company has provided an email where you raise your complain, the email address is: [email protected]
If you send them an email and you don’t get any response, visit their Sportpesa Care Facebook page and raise your issue, they will promptly respond and possibly provide a solution in regards to your complain.
If for some reason, you are not satisfied with the resolution of the complaint by the Company, you can complain to the Betting Control and Licensing Board (“BCLB”).
In all other times where a dispute arises, parties shall refer the matter for Arbitration by a single arbitrator agreed by the parities where the chosen venue shall be Nairobi. Where there is no agreement each party shall appoint an arbitrator and the nominated arbitrators shall appoint a single arbitrator and where they are unable to agree the Chairman for the time being of the Kenyan Chapter of Chartered Institute of Arbitrators shall appoint one.
Most bettors have issue with unsettled games. The best way they raise the issue is though Sportpesa Care Facebook page. When the matter is unresolved, the complainant is referred to persons responsible for the matter within the organization.
