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If you want to have home internet, contact Safaricom for Home Fibre. The company offers different packages which are priced based on speed and volumes.
Available packages are as below:
| Package | FIRBE SPEEDS | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE | SECURE NET (AT NO COST) | |
| Package | FIRBE SPEEDS | MOBILE RESOURCES | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE | SECURE NET (AT NO COST) |
| Bronze | 8mbps | Ksh. 2,900 | 500GB | 1mbps | N/A | |
| Silver | 20Mbps | Ksh. 3,999 | 1000GB | 3Mbps | N/A | |
| Gold | 40Mbps | Ksh. 5,999 | 1000GB | 3Mbps | Included | |
| Diamond | 100Mbps | Ksh. 11,999 | 1000GB | 3Mbps | Included | |
| Bronze Plus | 8mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 3,900 | 500GB | 1mbps | N/A |
| Silver Plus | 20Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 4,999 | 1000GB | 3Mbps | N/A |
| Gold Plus | 40Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 6,999 | 1000GB | 3Mbps | Included |
| Diamond Plus | 100Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 12,999 | 1000GB | 3Mbps | Included |
Charges for new customers
For a new connection, you will be charged a one-off fee of sh3000 in addition to the cost of your preferred package. Payments should be made via the mySafaricom app, M-PESA Paybill 150501 or via *400#
- Safaricom Home Fibre contacts
For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to [email protected].
You can also reach us on social media:
- Twitter:@Safaricom_Care
- Facebook: Safaricom PLC
- Zuri: WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’