Safaricom Home Fibre Packages and Charges 2021

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If you want to have home internet, contact Safaricom for Home Fibre. The company offers different packages which are priced based on speed and volumes.

Available packages are as below:

PackageFIRBE SPEEDSMONTHLY COSTFAIR USAGE POLICY (FUP) LIMITSPEEDS AFTER FAIR USAGESECURE NET (AT NO COST)
PackageFIRBE SPEEDSMOBILE RESOURCESMONTHLY COSTFAIR USAGE POLICY (FUP) LIMITSPEEDS AFTER FAIR USAGESECURE NET (AT NO COST)
Bronze8mbpsKsh. 2,900500GB1mbpsN/A
Silver20MbpsKsh. 3,9991000GB3MbpsN/A
Gold40MbpsKsh. 5,9991000GB3MbpsIncluded
Diamond100MbpsKsh. 11,9991000GB3MbpsIncluded
Bronze Plus8mbps5GB + 400 Minutes + Unlimited SMSKsh. 3,900500GB1mbpsN/A
Silver Plus20Mbps5GB + 400 Minutes + Unlimited SMSKsh. 4,9991000GB3MbpsN/A
Gold Plus40Mbps5GB + 400 Minutes + Unlimited SMSKsh. 6,9991000GB3MbpsIncluded
Diamond Plus100Mbps5GB + 400 Minutes + Unlimited SMSKsh. 12,9991000GB3MbpsIncluded

Charges for new customers

For a new connection, you will be charged a one-off fee of sh3000 in addition to the cost of your preferred package. Payments should be made via the mySafaricom app, M-PESA Paybill 150501 or via *400#

  • Safaricom Home Fibre contacts

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to [email protected]

You can also reach us on social media:

  1. Twitter:@Safaricom_Care
  2. Facebook: Safaricom PLC
  3. Zuri: WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’