Facts About MPESA Till Number, How to Deposit, Withdraw, Charges ,Check Balance and Activate your Till Number

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Withdrawing money from a Till Number does not cost any money. Till numbers are charged when someone sends money to it.You can withdraw as low as Ksh1 and as high as Ksh140,000 per transaction.

To withdraw money from Safaricom Till Number, follow this procedure:

  1. Withdraw to my number.
  2. Dial *234# from the nominated number.
  3. Then select option 2 – M-PESA Business Till.
  4. Then enter your head office or store number.
  5. Select option 1 – Withdraw Funds.
  6. Under withdraw funds, select Option 1 – withdraw funds to my number.
  7. Enter amount you wish to withdraw.
  8. Enter operator id.
  • Withdraw Funds: From Agent

Once at the M-PESA agent,

  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select Option 1 – Withdraw funds
  • Then select option 2 – from Agent
  • Ener the M-PESA agent number
  • Enter amount you wish to withdraw
  • Enter operator id
  • Enter operator pin
  • Confirm the M-PESA agent details and amount you wish to withdraw by selecting option 1 for Yes

You will receive a pop on your phone screen that the requested withdrawal has been successfully initiated.

You will then receive an SMS from M-PESA confirmation with the amount withdrawn to your mobile number.

  • Withdraw to Bank:

There are two options under withdraw to bank i.e.

  • Withdraw all funds: in this option, the merchant will withdraw entire balance in the till.

(b) Withdraw specific amount: in this option the merchant specifies the amount of money to withdraw.

  • Withdraw all funds to bank
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select Option 1 – Withdraw funds
  • Then select option 3 – To my Bank
  • Select option 1 – Withdraw all
  • Enter operator id
  • Enter operator pin
  • You will receive a request to confirm that you want to withdraw all funds to bank. Select 1: Yes

You will receive a pop up on your phone screen with a confirmation that your withdrawal request has been successfully initiated.

You will then receive an M-PESA notification SMS that the withdrawal request of all funds to your bank account has been successfully initiated and your funds will be credited to your bank account within 24hrs. The M-PESA Business Till balance will also be displayed.

  • Withdraw specific amount to bank
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select Option 1 – Withdraw funds
  • Then select option 3 – To my Bank
  • Select option 2 – Specify amount
  • Enter the specific amount you wish to withdraw
  • Enter operator id
  • Enter operator pin
  • You will receive a request to confirm that you want to withdraw all funds to bank. Select 1: Yes

You will receive a pop up on your phone screen with a confirmation that your withdrawal request has been successfully initiated.

You will then receive an M-PESA notification SMS that the withdrawal request of all funds to your bank account has been successfully initiated and your funds will be credited to your bank account within 24hrs. The M-PESA Business Till balance will also be displayed.

Below are facts you need to know about Safaricom Till Number;

What are the transaction limits for the new M-PESA Business till?

Transaction limit: KSh 150,000 per transaction

How to Activate MPESA Till Number

  • Dial *234*2#
  • Enter store number
  • Accept Terms and Conditions
  • Business owner receives operator id & start key
  • Dial *234*2# and enter store number
  • Go to account services and select change pin
  • Enter start key as old PIN, create your new pin

How to change your PIN for the Business till:

  • Dial *234# from nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your store number
  • Select option 5 – Account Services
  • Then select option 1 – Change PIN
  • Enter your operator id that you received in the activation M-PESA SMS.
  • Enter old PIN as the start key that you received in the activation M-PESA SMS.
  • Enter new secret pin that you can easily remember
  • Enter your new secret pin again.
  • Select Option 1 for Yes to confirm you want to change pin then submit the request.

You will receive a confirmation message that your pin has successfully been changed and till successfully activated.

How to make a payment:

  • To Business Till (Buy Goods Till)
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select option 2 – Make Payments
  • Then select option 1 – Buy Goods
  • Enter the recipient Business Till (Buy Goods) number
  • Enter amount
  • Enter operator id
  • Enter operator pin
  • Confirm payment to the specified Business till number by selecting option 1: Yes

You will receive a pop up on your phone screen with a confirmation that your business till payment request has been successfully initiated.

You will then receive an M-PESA confirmation that the payment you initiated to another Business Till has been successfully completed. The M-PESA Business Till balance will also be displayed.

To Paybill Number

  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select Option 2 – Make Payments
  • Then select option 2 – Paybill
  • Enter the recipient Paybill number
  • Enter the account number
  • Enter amount
  • Enter operator id
  • Enter operator pin
  • Confirm payment to the specified Business till number by selecting option 1: Yes

You will receive a pop up on your phone screen with a confirmation that the paybill payment request has been successfully initiated.

You will then receive an M-PESA confirmation that the payment you initiated to another Paybill number has been successfully completed. The M-PESA Business Till balance will also be displayed.

  • Pay to Mobile Number
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select option 2 – Make Payments
  • Then select option 3 – Mobile Number
  • Enter recipient mobile number
  • Enter amount
  • Enter operator id
  • Enter operator pin
  • Confirm payment of specified amount to the specified recipient mobile number by selecting option 1 for Yes.

You will receive a pop up on your phone screen with a confirmation that the payment request has been successfully initiated.

You will then receive an M-PESA confirmation that the payment you initiated has been successfully completed. The amount transferred and the recipient name and phone number and your Business Till balance will also be displayed.

Sell Airtime

  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select Option 4 – Sell airtime
  • Enter recipient mobile number
  • Enter amount
  • Enter operator id
  • Enter operator pin
  • Confirm details of the recipient mobile number and amount of airtime to be purchased by selecting option 1 for Yes

How to Check  Business MPESA Till Balance

  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select option 5 – Account Services
  • Then selection option 2 – Check Balance
  • Enter operator id
  • Then enter operator pin

You will receive an SMS with your Business Till balance.

How to check Merchant Statements:

This is a Do-It-Yourself automated process where merchant can access their daily, monthly and yearly statement on demand.

How does it work?

  • M-PESA Statement Opt In
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select option 6 – M-PESA Statements
  • Then selection option 1 – Register for email statements
  • Select option 1 – To accept the Terms and Conditions
  • Enter your email address
    • This will be the email address that will access and receive your statements
  • Select option 1 – To confirm the email address
  • Enter operator id
  • Then enter operator pin

You will receive a confirmation message that an email has been sent to the email provided for verification. The verification link will remain active for 24hrs.

Once the email is successfully verified, the merchant will receive a message confirmation that the email statement verification has been initiated. The merchant will need to validate their email registration using a 4-code digit sent on SMS.

Upon successful registration, the merchant will receive an SMS confirmation that the email registration has been initiated.  The merchant will need to complete the process by validating with a token sent to the nominated number.

Merchant M-PESA Statements Opt In Validation

  • OTP (One Time Password) Validation Option 1: USSD Validation
  • Dial *234# from the nominated number
  • Then select option 2 – M-PESA Business Till
  • Then enter your head office or store number
  • Select option 6 – M-PESA Statements
  • Then selection option 1 – Verify email using OTP
    • OTP: this is a One Time Password sent to the nominated number
  • Select option 1 – To accept the Terms and Conditions
  • Enter your email address
    • This will be the email address that will access and receive your statements
  • Enter the verification code

You will receive a confirmation that your request to verify your OTP is being processed.