| CUSTOMER SERVICE ADVISORS
Job Responsibilities
Receive visitors and guide them through the organization
Travel with the clients at all times
Keeps abreast of client’s needs in terms of travel documentation, type of clothing required etc
Keep customers satisfied and informed about the products or services offered
Assist in loading and offloading of client’s luggage
Attend to all the client’s travel needs and be the liaison between the client and other service providers e.g hotel, airline etc.
Answer customer questions and provide accurate information for all inquiries
Research, respond and resolve customer issues in a timely & efficient manner.
Deal with customer’s complaints
Escalate incidents and problems to the respective teams
Maintain customer records efficiently and organize the customer database for future reference.
Participate in the organization of events at the organization
Assist with administration activities.
Qualifications
Diploma or Certificate in Business Management
Willing to go an extra mile to serve the customer
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Must be Presentable and have an outgoing personality
Administrative writing and reporting skills
Ability to Proactively anticipate the client’s needs
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
Ambitious, hard working and creative, willing to see himself/herself first as the Client’s Assistant
Results oriented
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to [email protected]
FRONT OFFICE ASSISTANT
Job Responsibilities
* Greet, register, and assign rooms to guests
* Assist in bookings and reservations
* Operate the switchboard
* Attend to all routes of room bookings, such as online, phone, and in person.
* Maintain orderliness and cleanliness at the front area
* Answer telephonic and in-person queries related to the hotel services and resolved any issues
* Process guests’ check ins and outs
* Prepare and complete room and restaurant bills
* Assist guests’ in storing valuables in secure deposit box
* Liaise with other departments of hotel
* Handle payments through cash, cheques and credit cards
Qualifications
* A diploma in Business Management
* Must have previous experience in the hospitality industry, preferably as a receptionist
* Excellent Communication skills
* Good Customer service skills
* Good interpersonal skills.
* Must be orderly.
* Ability to multi-task.
* Good crisis management skills
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to [email protected]
ACCOUNTS ASSISTANT
Responsibilities
Management of patients accounts and billing by ensuring regular invoicing, receive and receipt payment of patients
Maintenance of various books of accounts
Management of debtor and supplier accounts
Daily Sales ledger and creditors ledger accounts reconciliation
Regular cash book reconciliation
Assisting in preparation of daily and monthly reports
Undertaking daily banking functions and bank reconciliations.
Deal with daily petty cash.
Undertaking any ad hoc duties associated with the accounts function, including maintaining financial files and records in a timely, accurate and organized manner
Carrying out other related tasks as might be required from time to time
Requirements
Must conversant with quick books and pastel Accounting packages
At least two years’ experience in a hospital set up is an added advantage.
Experience in statutory deductions. Must have a good understanding of financial concepts and pay keen attention to detail
Excellent planning and organizational skills
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to [email protected] |
