If you wish to call Safaricom Customer Care numbers,here is a list:
Online Support Team
Twitter – @Safaricom_Care and @SafaricomLTD
Facebook – www.facebook.com/SafaricomLtd
Online Chat – Live Chat
Customer Support Team
PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: [email protected]
PostPay: 200 (Free),SMS 200(Free) Or +254 722 002200 (chargeable)
Email: [email protected]
Data Queries: [email protected]
Careers and HR
Jobs and Internships – Log on to Career Portal and upload your CV and apply.
General Queries – [email protected] (NO applications are processed over email, only through the PORTAL)
Communications and PR Team
Email: [email protected] (This is for media queries ONLY)
Phone: +254 722 003272
Safaricom Limited
P.O Box 66827, 00800 Nairobi
Website: www.safaricom.co.ke
CEO’s Office
Email: [email protected]
You can email the company or call the customer care numbers provided for help.But the best way to communicate with them is calling them via 100.you don’t spend a coin when calling this number and if you have issues with MPESA or your line,you will be taken through and the issue will be sorted within seconds.
